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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shekeila Gadson

March 21, 2025

5  out of  5
rating by Shekeila Gadson
"They provide exceptional, personalized service, ensuring client well-being. I highly recommend their services."
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Leigh Essig

February 28, 2025

5  out of  5
rating by Leigh Essig
"My husband has been with Wayne since he was 16 (way back when). After we married he has made sure we were protected with our vehicles, homes and business. Jordan and LaDonna are also very helpful and wonderful to work with."
We responded:
"Thank you Leigh! Time flies-I remember meeting with you and Tim in your home almost 25 years ago!Thank you for trusting me and my team for all these years. "
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Rj

February 28, 2025

5  out of  5
rating by Rj
"I’ve been at Wayne’s agency since I graduated college. It’s been 25 years and I haven’t looked back. This review is long over due. I can say that this agency has been good to me and my family. Car and property insurance are two less things in my life I don’ have to worry about. Wayne’s staff is professional and always willing to help. To 25 more years!"
We responded:
"Thank you Rodney- not sure about 25 more years but several for sure. It has been our privilege to take care of you and your family!"
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Keisha Scipio

February 25, 2025

5  out of  5
rating by Keisha Scipio
"Always have an great experience when I come there everyone so friendly and nice...... And there is never a wait..... I have never been to a company that makes you feel like family....... GREAT WORK TEAM!"
We responded:
"Thank you Keisha! "
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stephanie williams

February 7, 2025

5  out of  5
rating by stephanie williams
"Great agency! I switched from another branch for lack of communication and support. LaDonna and Jordan are a joy to work with. Mr. Thierrien has a great knowledgeable, hospitable and supportive staff, Syephanie"
We responded:
"Thank you so much Stephanie! We do feel like our customers are family. I appreciate you taking the time to share a review."
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Dustin Hill

February 5, 2025

5  out of  5
rating by Dustin Hill
"Wayne and his team always make sure my wife and I have everything we need. He’s insured my parents for years and I stayed with him when I moved out on own. Everyone is friendly and helpful!"
We responded:
"Thank you so much Dustin. It’s very gratifying to take care of two generations of the Hill family!"
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Gary Hill

January 28, 2025

5  out of  5
rating by Gary Hill
"Wayne has been my agent for many years. He, Ladonna and Jordon have ALWAYS provided excellent, prompt and friendly service. They have always gone above and beyond expectations."
We responded:
"Thank you Gary! We really appreciate you taking the time to share this awesome review !"
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Jalen Johnson

January 22, 2025

5  out of  5
rating by Jalen Johnson
"I have been with this agency since I became a first time driver and now have a home insured with them. Jordan Frye is always so nice and helpful and we talk like family. This is a great company that I highly recommend."
We responded:
"Thank you Jalen- your review means a lot! I know Jordan really enjoys speaking with you. "
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Trish Golliher

January 22, 2025

3  out of  5
rating by Trish Golliher
"We’ve been with Wayne Thierrien’s State Farm Agency since moving to Columbia in 2020, and have always received excellent service!!! Jordyn is super helpful!! Highly recommend!!!"
We responded:
"Thank you for the kind words and taking the time to share your thoughts Trish. Is there anything we could do better to improve on the 3 star rating? "
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Barbara Stribling

January 20, 2025

5  out of  5
rating by Barbara Stribling
"My experience with state farm on farrow were Wayne being the head broker is a wonderful experience when I go and visit, my insurance handler is Mrs. Ladonna first it is the cozy atmosphere when you walk into the building, then it's the GOOD MORNING OR HELLO WITH A smile from Ladonna and she ask how are you doing and I say I'm doing well and that opens the for tea and crumpets, that means a good conversation while you're paying your bill, before you know 2hrs have gone becs that's how deep the conversation will get, yes she's another sister from different parents."
We responded:
"Thank you Barbara! We always enjoy when you stop by to see us!"
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Jason Durr

December 15, 2024

5  out of  5
rating by Jason Durr
"Great insurance agent. Rachel is so helpful! Definitely recommended for home, auto, and life insurance."
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Tina Lane

August 23, 2024

5  out of  5
rating by Tina Lane
"Ms Jordan Frye is an exceptional agent. She was professional, extremely helpful, and went over and beyond what I expected. Thank you!"
We responded:
"Thank you Tina! Jordan loves to help people!"
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Harold Christie

August 14, 2024

5  out of  5
rating by Harold Christie
"Thanks for helping us With a new suv"
We responded:
"Thank you for being such a great long time client Harold!"
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Sandra Gundlach

July 23, 2024

5  out of  5
rating by Sandra Gundlach
"Wayne has been my State Farm Agent a lot of years. He is the best agent I have ever had, he is the most helpful person. If I could give 10 stars I would. You cannot go wrong using Wayne’s State Farm Agency."
We responded:
"Thank you so much Sandra! It has been an absolute pleasure being your agent for all these years!"
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Stephanie Sligh

April 15, 2024

5  out of  5
rating by Stephanie Sligh
"I just wanted to give a shout out to Jordan. She has helped me tremendously during a stressful situation and I really value the customer service. Thanks again 🙏"
We responded:
"Thank you Stephanie! Jordan is wonderful and loves to help people. Thank you too for putting your trust in Jordan and my agency. "
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Kelly L

January 19, 2024

5  out of  5
rating by Kelly L
"Wayne’s office took great care of getting my claim paid after my fender bender. They went above and beyond to get me the most benefit."
We responded:
"Thank you for the kind review Kelly and glad we were able to assist you with the claim!"
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Chris Cox

October 6, 2023

5  out of  5
rating by Chris Cox
"This agency is very customer focused"
We responded:
"Thank you very much for the 5 star review Chris. We do try hard to treat our customers how we would like to be treated with every interaction. "
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Katina Perry

May 10, 2023

5  out of  5
rating by Katina Perry
"Jordan Frye is simply AMAZING! My husband and I have been with Wayne/State Farm insurance company for many years and we’ve never been disappointed! Wayne, Jordan and Ladonna are exceptionally awesome. They’ve always treated my family and I as if we are their most valuable customers. Jordan is always pleasant and attentive to our needs. If she doesn’t know the answer, she finds it and if she says she will call me back, she does. They are dedicated to pleasing their customers! Their aren’t enough words in the dictionary to describe how spectacular they are! My family and I will forever be their most loyal customers!"
We responded:
"Wow-thank you so much Katina! I’m so blessed to have Jordan and Ladonna on my team, and we really appreciate the relationship that we’ve formed with you over the years and look forward to many more."
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Bernice Green

January 18, 2023

5  out of  5
rating by Bernice Green
"Jordan very knowledgeable about business and help me one hundred percent"
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Daniel Shirley

November 1, 2022

5  out of  5
rating by Daniel Shirley
"Wayne and Jordan were extremely helpful when I was getting rental insurance! I didn’t know much about it since I had never gotten it before but they answered all my questions and always picked up the phone when I called. Choosing Wayne Thierrien when getting insurance is a great choice!"
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Lynda Case Cordova

October 19, 2022

5  out of  5
rating by Lynda Case Cordova
"Such nice and helpful people."
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Jennifer Strock

October 19, 2022

5  out of  5
rating by Jennifer Strock
"Ladonna was so helpful in setting up my renters policy. She made sure that I felt secure with the coverage I have, was friendly and supportive! Thank you for all of your help!!"
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Ashlie Neil

October 18, 2022

5  out of  5
rating by Ashlie Neil
"Always available when I needed them and pleasant to work with."
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Denise Felix (Sis Dee-Titi Niece)

October 4, 2022

5  out of  5
rating by Denise Felix (Sis Dee-Titi Niece)
"Good Service 👍🏻 State Farms Agent Jordan"
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Liz B.

May 16, 2022

5  out of  5
rating by Liz B.
"We have had Wayne Thierrien as an insurance agent for 25 years. He and his staff are wonderfully supportive and helpful. We would highly recommend him, his office, and State Farm for any insurance needs you might have."
We responded:
"Thank you so much Liz! You have been such a great client for such a long time and we sincerely appreciate you."