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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jacqueline Tolbert

Jacqueline Tolbert

December 8, 2025

5  out of  5
rating by Jacqueline Tolbert
"Jordan is an absolute pleasure to speak with. She is consistently helpful, informative, and extremely professional. She takes time to answer questions thoroughly and makes every interaction smooth and stress free. I truly appreciate her excellent customer service. Jackie T."
We responded:
"Thank you Jacqueline! Jordan really does strive to give the best possible service with every interaction. I know she will greatly appreciate your comments. "
Profile photo of Zuri Wilson-Seymore (Zuri's Parallel Worlds)

Zuri Wilson-Seymore (Zuri's Parallel Worlds)

December 4, 2025

5  out of  5
rating by Zuri Wilson-Seymore (Zuri's Parallel Worlds)
"The Wayne Thierrien State Farm Agency is family-oriented. It is a pleasure to do business with the team (Wayne, LaDonna, and Jordan). My husband and I have beautiful conversations with them all. It is always a pleasure to speak by phone and in person."
We responded:
"Thank you Zuri! It has been a pleasure getting to know you over the years and look forward to many more!"
Profile photo of Ariel Felder-Vaughn

Ariel Felder-Vaughn

December 4, 2025

5  out of  5
rating by Ariel Felder-Vaughn
"I have been with this agency for 20+ years. I enjoy working with everyone. Ladonna is my go to person. She has helped me through getting my first car, my life insurance and also buying my first house. She also helps with my son and husband's insurance. Thank you for taking the time."
We responded:
"Thank you so much Ariel!"
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Shay Walker

November 25, 2025

5  out of  5
rating by Shay Walker
"I've been with Wayne Thierrien State Farm 10+ years and its been the BEST! The staff is amazing they make thing so simple and convenient for me. I seriously recommend giving them a call they're AWESOME!"
We responded:
"Thank you so much Shay! I hope you and your family have a wonderful Thanksgiving!"
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Miles Hamby

November 5, 2025

5  out of  5
rating by Miles Hamby
"Jordan has been so helpful throughout my entire claims and new vehicle purchase. She has been very kind and answered all my questions in a very professional and understandable manner. I greatly appreciate her help as I navigate car insurance as a new buyer. Thank you, Jordan!!"
We responded:
"Thank you for taking the time to give us a positive review Miles! Jordan loves to help our customers and I'm glad she was able to help you through the process of getting your new car- enjoy your new ride! Wayne"
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Anastasia Buff

August 9, 2025

5  out of  5
rating by Anastasia Buff
"From Jody: Love it! The best agents ever!"
We responded:
"Thank you so much for the incredible compliment-that means a lot! "
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Elias Sikes

July 7, 2025

5  out of  5
rating by Elias Sikes
"Very knowledgeable great help"
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Carolyn

June 24, 2025

5  out of  5
rating by Carolyn
"Wayne Thierrien and his team have served our family for many years. Not only are they professional, friendly, and caring, they are also consistently attentive to our family’s insurance needs. If anyone is looking for a reputable insurance agency, we would recommend State Farm agent Wayne Thierrien and his team."
We responded:
"Wow Carolyn- thank you so much! It has been our pleasure to take care of your insurance for all these years."
Profile photo of A Brown

A Brown

April 15, 2025

5  out of  5
rating by A Brown
"Professional ,knowledgeable very helpful kind l have enjoyed having Wayne and his staff as my agent for the past 20 plus years."
We responded:
"Thank you for your 5-star review Anita! It has been our pleasure to serve you and your family for all of these years and look forward to many more! "
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Shekeila Gadson

March 21, 2025

5  out of  5
rating by Shekeila Gadson
"They provide exceptional, personalized service, ensuring client well-being. I highly recommend their services."
We responded:
"Thank you for the very kind review Shekeila!"
Profile photo of Leigh Essig

Leigh Essig

February 28, 2025

5  out of  5
rating by Leigh Essig
"My husband has been with Wayne since he was 16 (way back when). After we married he has made sure we were protected with our vehicles, homes and business. Jordan and LaDonna are also very helpful and wonderful to work with."
We responded:
"Thank you Leigh! Time flies-I remember meeting with you and Tim in your home almost 25 years ago!Thank you for trusting me and my team for all these years. "
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Rj

February 28, 2025

5  out of  5
rating by Rj
"I’ve been at Wayne’s agency since I graduated college. It’s been 25 years and I haven’t looked back. This review is long over due. I can say that this agency has been good to me and my family. Car and property insurance are two less things in my life I don’ have to worry about. Wayne’s staff is professional and always willing to help. To 25 more years!"
We responded:
"Thank you Rodney- not sure about 25 more years but several for sure. It has been our privilege to take care of you and your family!"
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Keisha Scipio

February 25, 2025

5  out of  5
rating by Keisha Scipio
"Always have an great experience when I come there everyone so friendly and nice...... And there is never a wait..... I have never been to a company that makes you feel like family....... GREAT WORK TEAM!"
We responded:
"Thank you Keisha! "
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stephanie williams

February 7, 2025

5  out of  5
rating by stephanie williams
"Great agency! I switched from another branch for lack of communication and support. LaDonna and Jordan are a joy to work with. Mr. Thierrien has a great knowledgeable, hospitable and supportive staff, Syephanie"
We responded:
"Thank you so much Stephanie! We do feel like our customers are family. I appreciate you taking the time to share a review."
Profile photo of Dustin Hill

Dustin Hill

February 5, 2025

5  out of  5
rating by Dustin Hill
"Wayne and his team always make sure my wife and I have everything we need. He’s insured my parents for years and I stayed with him when I moved out on own. Everyone is friendly and helpful!"
We responded:
"Thank you so much Dustin. It’s very gratifying to take care of two generations of the Hill family!"
Profile photo of Gary Hill

Gary Hill

January 28, 2025

5  out of  5
rating by Gary Hill
"Wayne has been my agent for many years. He, Ladonna and Jordon have ALWAYS provided excellent, prompt and friendly service. They have always gone above and beyond expectations."
We responded:
"Thank you Gary! We really appreciate you taking the time to share this awesome review !"
Profile photo of Jalen Johnson

Jalen Johnson

January 22, 2025

5  out of  5
rating by Jalen Johnson
"I have been with this agency since I became a first time driver and now have a home insured with them. Jordan Frye is always so nice and helpful and we talk like family. This is a great company that I highly recommend."
We responded:
"Thank you Jalen- your review means a lot! I know Jordan really enjoys speaking with you. "
Profile photo of Trish Golliher

Trish Golliher

January 22, 2025

3  out of  5
rating by Trish Golliher
"We’ve been with Wayne Thierrien’s State Farm Agency since moving to Columbia in 2020, and have always received excellent service!!! Jordyn is super helpful!! Highly recommend!!!"
We responded:
"Thank you for the kind words and taking the time to share your thoughts Trish. Is there anything we could do better to improve on the 3 star rating? "
Profile photo of Barbara Stribling

Barbara Stribling

January 20, 2025

5  out of  5
rating by Barbara Stribling
"My experience with state farm on farrow were Wayne being the head broker is a wonderful experience when I go and visit, my insurance handler is Mrs. Ladonna first it is the cozy atmosphere when you walk into the building, then it's the GOOD MORNING OR HELLO WITH A smile from Ladonna and she ask how are you doing and I say I'm doing well and that opens the for tea and crumpets, that means a good conversation while you're paying your bill, before you know 2hrs have gone becs that's how deep the conversation will get, yes she's another sister from different parents."
We responded:
"Thank you Barbara! We always enjoy when you stop by to see us!"
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Jason Durr

December 15, 2024

5  out of  5
rating by Jason Durr
"Great insurance agent. Rachel is so helpful! Definitely recommended for home, auto, and life insurance."
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Tina Lane

August 23, 2024

5  out of  5
rating by Tina Lane
"Ms Jordan Frye is an exceptional agent. She was professional, extremely helpful, and went over and beyond what I expected. Thank you!"
We responded:
"Thank you Tina! Jordan loves to help people!"
Profile photo of Harold Christie

Harold Christie

August 14, 2024

5  out of  5
rating by Harold Christie
"Thanks for helping us With a new suv"
We responded:
"Thank you for being such a great long time client Harold!"
Profile photo of Sandra Gundlach

Sandra Gundlach

July 23, 2024

5  out of  5
rating by Sandra Gundlach
"Wayne has been my State Farm Agent a lot of years. He is the best agent I have ever had, he is the most helpful person. If I could give 10 stars I would. You cannot go wrong using Wayne’s State Farm Agency."
We responded:
"Thank you so much Sandra! It has been an absolute pleasure being your agent for all these years!"
Profile photo of Stephanie Sligh

Stephanie Sligh

April 15, 2024

5  out of  5
rating by Stephanie Sligh
"I just wanted to give a shout out to Jordan. She has helped me tremendously during a stressful situation and I really value the customer service. Thanks again 🙏"
We responded:
"Thank you Stephanie! Jordan is wonderful and loves to help people. Thank you too for putting your trust in Jordan and my agency. "
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Kelly L

January 19, 2024

5  out of  5
rating by Kelly L
"Wayne’s office took great care of getting my claim paid after my fender bender. They went above and beyond to get me the most benefit."
We responded:
"Thank you for the kind review Kelly and glad we were able to assist you with the claim!"